Returns & Refunds

Refund policy

At UHEALTH CO, we want to ensure that our customers are completely satisfied with their purchase. If you are not satisfied with your purchase, you may be eligible for a refund or exchange, subject to the following terms and conditions:

  1. Refund Eligibility: Refunds will only be issued for items that are in new, unused, and resalable condition. Refunds will not be issued for items that have been used, altered, or damaged after purchase.

  2. Timeframe for Refund Requests: Refund requests must be made within 30 days of the purchase date. After 30 days, refunds will not be issued.

  3. Proof of Purchase: You must provide proof of purchase, such as a receipt or order confirmation, in order to be eligible for a refund.

  4. Refund Process: Once your refund request is approved, we will issue a refund to the original method of payment. Please allow 5-10 business days for the refund to appear on your account.

  5. Shipping Costs: Shipping costs are non-refundable. If you received free shipping with your purchase, the cost of shipping will be deducted from your refund.

  6. Exchanges: If you would like to exchange an item for a different product please contact us within 30 days of purchase to initiate the exchange process. We will provide instructions on how to return the original item and receive the replacement item.

  7. Damaged Items: If an item arrives damaged, please contact us immediately. We will provide instructions on how to return the damaged item and receive a replacement or refund.

  8. Allergies: if an allergic reaction is to occur you are eligble for a full refund.

We reserve the right to refuse any refund or exchange request that does not meet these terms and conditions. If you have any questions about our refund policy, please contact us.

Our Story

Working with clients 1:1 since 2018 means Emma has worked with her share of tired, exhausted people. Not being able to find the perfect products for her clients led to UHEALTH CO being born as an idea in January 2023 and a final pair of products in 2024.

A note from Emma

As a Naturopath & Nutritionist I value the importance of providing our bodies with their nutritional baselines as well as the complementary actions of herbal medicine. The perfect combination of the two giving better results.

Being a mum of 2 young kids alongside full time work has changed the way I prescribe to my clients, because the busier we are the less time we have to take the important things, right? So what's better than a 2 step daily plan to support your day and your nights in the simplest way possible without missing out on any of the benefits and ingredients.

The poor quality of the endless products found on our shelves can make it hard as a mum, as a worker and just as a human to know what's what and what can actually help! This is where UHEALTH CO comes in providing you with easy access to the best quality and actual results.